Vera Whole Health

IT AWARENESS NOTIFICATION

WHAT

Onelogin - Issues with online authentication are intermittently occurring, causing  access and connectivity issues to Nextgen via Citrix.  

Onelogin is working their issue and report they are not 100% stable

apree IT teams are monitoring the outage status and are providing updates on the #helpdesk  slack channel.

WHEN

 7AM PST  - Ongoing

WHY

 The Vendors have to yet to provide a Root Cause Statement.

PEOPLE AFFECTED

 Approximately 20% of our NextGen user base

ACTIONS

 Use alternate methods to chart and manage patient information.  

NG is usable with consideration of the network status.  If NG freezes sign out of Citrix and restart  the application